ROY products consists of original infiniteLi artwork that are licensed out to 3rd party fulfillment groups that handle ALL the supply chain from production to delivery. This partnership allows us to provide a Wu experience to a broader audience.
The following ROY products are stocked in-house and will ship out within 2-5 business days from our LA design studio:
- Limitless Light convertible beach towel bags
- Indoor/outdoor athletic barefoot slipper shoes
Unless otherwise stated, please allow 7-14 business days for production PLUS delivery time. Delivery is between 9-19 business days, but please be prepared for delivery delays during the holidays.
FREE standard shipping for all U.S. orders over $50.
For orders less than $50, shipping is a flat fee of $5.95.
Orders that contain a mix of ROY & G products will ship together in one package within 2-5 business days if the ROY items are in stock (i.e. athletic slipper shoes and convertible beach towel bags).
- ROY items that are made-to-order will ship separately (production time varies, but on average, it takes 7-14 business days to make, plus shipping time).
- You will receive an email confirmation once your order has been dispatched and on its way.
Because ROY products are custom made to order, we can't offer returns, exchanges, or refunds unless there is a manufacturing mistake or an item is damaged during shipping.
If your item arrives damaged or incorrect, please reach out to our support team at firstname.lastname@example.org within 2 days after receiving your order.
- Include your order number and photos of the damaged/mislabeled item.
- We’ll send you a new one or issue a refund!
All ROY items are final sale except our Indoor/Outdoor Athletic Slipper Shoes and 2-in-1 Convertible Beach Towel Bag.
We accept exchange or store credit for these ROY items only. Please email us at email@example.com within 5 days of receiving the goods for exchange options and the return address.
- You must ship your return within 7 days of receipt, no exceptions.
- Merchandise must be returned in the same condition as it was received.
- Items returned with signs of wear will be returned to the purchaser and no refund will be given.
Return shipping charges are non-refundable and are full responsibility of the customer. We suggest you use an insured tracking service; infiniteLi is not responsible for packages lost or damaged during transit.
Color Disclaimer: We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that due to the various types of computer monitors and browsers, actual colors may vary.